|
|
. |
We
are often asked the following questions. Hopefully this will help you.
If you don't find an answer here please e-mail us at bhhinfo@birchhillhappenings.com
and We'll get you an answer as quickly as we can.
Will
you make me a blend for "This or That"?
We no longer do
personal blending. We do however sell small quantities of oils so
you can experiment on your own. This is one area of Aromatherapy that can
be so fun and rewarding.
We will make suggestions
of blends and recipes you can make on your own for specific problems.
Because everyone's sense of smell differs, you may not like a blend we
have made so to keep from wasting your precious oils in making blends you
may not like, we let you blend your own!!
Have fun and EXPERIMENT!!
TOP
How
quickly will I get my order once I send it to you?
It depends on a
few things
If you
send a personal check in the mail - we wait until your check clears
and then send out your order. This can take 10 days before we ship it out.
So if you send a personal check it may take up to 3 weeks before your order
arrives at your doorstep from the time you initially mailed us your check.
If you
send a Money Order - we ship those out in 2-3 days from us getting
it in the mail. It may take up to 2 weeks before your order arrives at
your door.
If you
order over the "Internet" using your Visa or Master Card, Discover/Novus
or American Express. We ship those orders out 2-3 days from the
day you placed your order. Your order should arrive at your door within
7-10 days. (Actually, many customers report their order has arrived
within 5 days from the time they placed it over the internet.)
TOP
What
do I do? My Order hasn't arrived yet?
It is rare
there is a problem, most orders arrive within the 3 days after we have
notified you. The United State Post Office 'Priority Mail' has been
most reliable and speedy. They have delivered several thousand packages
for us.
If there
is a problem it is possible that:
1)
Your order was over $50.00 - it may require a signature before it
can be delivered. Please e-mail us and You will be sent an e-mail
with a Delivery confirmation number on it.
Then you will need
to visit this website:
http://www.framed.usps.com/cttgate/welcome.htm
and enter the delivery
confirmation number in the "Track/Confirm" area to check the status
of your order .
If you cannot be
at the address you gave us to sign for the package, you will need
to contact your mail carrier or Post office.
2)
It may still be sitting at the Post Office. Contact them if you have checked
the status of your order and it says it has arrived at your Post office.
It maybe sitting in their back room!! (This has
happened a couple times - especially during the Holiday rush and also around
April 15 - tax filing day)
It is
pretty rare for your order to be lost.
If you can't locate
the package from your end - please e-mail us, we will gladly help you track
it down.
TOP
Why
don't you offer more Shipping options?
We have found, for
us as a Small business, we can save the customer a lot on shipping/handling
and insurance costs by shipping out by the United States Postal Services
Priority Mail (your regular mail man will deliver your package).
Priority mail gets
your package to you in 3 business days once we get it to them, which is
usually 48 business hours after you have placed your order.
UPS - United Parsal
Service (the Brown trucks) can take 10 or more days to arrive if shipped
by UPS Ground (which would be the least expensive way but is still more
expensive than the Postal service).
Also our offices
are about 30 miles from the closest shipping service offices for UPS.
TOP
I
need my order shipped as quickly as possible, Do you ship overnight?
We
can, but the charges are very high and not very practical when ordering
a low cost item. We ship Priority Mail and you should receive your
package 3 days after being notified by e-mail it was shipped. This
is the best deal for your shipping dollars spent.
Remember,
please allow plenty of time if you need your order as a special occasion
gift. We do out best to deliver on time. You need to be realistic
and know that an order placed on a Monday will not be delivered by Wednesday
of that same week but should be delivered by the following Wednesday (about
10 days later). See the note above about delivery times.
TOP
I'd
like to send a gift, Will you send my order to another address?
Just ask. We may
be able to send it to another address, but we ask that you contact
us first. If you are sending it as a gift and would like it wrapped
and a small card with a special message inside just ask. We will gladly
wrap it and attach a card at no addtitional fee.
TOP
I
would like to cancel my order, how do I do that?
If you need to cancel
an order PLEASE do so immediately. Orders can be canceled as long
as you contact us "before" the order is shipped. If you do not want
the order you should call us at 1-218-384-9294 or send an e-mail us at
bhhinfo@birchhillhappenings.com
immediately, otherwise see the Return- Refund Policy below.
TOP
My
order came damaged, what do you want me to do?
Damage to our packages
are rare but in the event that your package has sustained damage - please
contact us immediately either by calling 1-218-384-9294 or by e-mail at
bhhinfo@birchhillhappenings.com
.
Save all packaging
materials. We will advise you what to do. If the product is faulty - you
will be advised as to what to do.
Please you MUST
report this to us within 7days of receiving order.
TOP
Can
I Return my order for a Refund?
Please see Return
and Refund information on the How to Order
page by following this link Click here
TOP
Why
don't you ship to other countries?
Essential oils are
strictly regulated outside the USA and Canada and therefore we do not ship
into other countries. If you are from Canada we cannot ship essential
oils to you, only our other products.
You
will need to contact us by phone or e-mail if you are from Canada as our
Shopping Cart won't work for Canadian orders.
TOP
Do
you sell "Wholesale"?
No,
we are retailers. We have very competitive prices for retailers and
often times we are lower in price than distributors.
Instead of having
a "Store" you would walk into, you order over the internet or you call
us or mail us your selections.
We can sell in larger
quantities but if you are looking for wholesale or manufacturers prices
we can't help you.
We only sell retail.
TOP |
. |
