ORDERING IS EASY!!

The easiest way to order is using our Shopping Cart.
It is safe, secure and we get the order within a few minutes.
We then fill your order and ship it out to you!

We ship by USPS PRIORITY MAIL or UPS Ground
within the US (including Hawaii & Alaska).

US Territories, APO and AFO addresses can only be shipped US Priority
(Please note that APO and AFO orders cannot be shipped by UPS.)

So once your order is shipped you should get it in 2-5 business days within the USA. All total from the day you place your order until it arrives should be 10 days or less.

CANADIAN ORDERS are shipped via International Priority

PLEASE NOTE: Almost every package entering Canada is checked at CUSTOMS. Please be aware your package may take as long as 30 days or more to reach you.

The United States Postal Service has no way of tracking or confirming your package in Canada. So please be patient. You are responsible for any Canadian taxes, tariffs or duties due - so please take this into consideration before ordering.
We don't ship by any other way into Canada as the other courier services (UPS, etc) will charge YOU a fee before they will deliver and the Post Office does not.


Most orders will be mailed within 1 business day
Saturdays and Sundays are not business days.
We notify you by e-mail when we ship it out!
Provided you have given us a correct e-mail address!




We have no minimum order requirements!
We do have a minimum shipping / handling and insurance
charges,though so please consider this when ordering.

If you should experience a problem with or get an 'error page'
when trying to add an item to the Shopping Cart, when clicking on the "add to Cart" button. 
Or if you can't "Check Out" and get an "ERROR". Please let us know. Thanks!
P.S. Please e-mail us your phone number
(we'll call you as soon as possible)  or call us to place
an order at 1-218-384-9294.

**If your order is over $75.00 it MAY REQUIRE a signature
at time of delivery by your Post office.  If you don't receive your
package within 7 days of us notifying you that your package was shipped
please contact us. We will be happy to help track down your order.

Special Note: To Our INTERNATIONAL VISITORS
We do not take orders from outside the USA and Canada.
We ONLY do RETAIL business in the U.S.A and Canada.

IF you live in another country but have a United States Mailing address - it may be possible to process an order for you. But realize we only ship to United States addresses (or Canada).

We are Retailers not Wholesalers.

(If you are from Carlton County, MN or Southern St. Louis County, MN click here
to read a special message  - just for you, about free home delivery!

To use the convenient "Shopping Cart"
just click on the  link for products you want to order. 

If you want more than 1 item don't forget to change the quantity box. 

Then "check out" through a secure server using
your Visa, MasterCard, Discover Card, or American Express.

Our Shopping Cart orders are processed on a 
Secure server for your credit card safety!
We reserve the right to ship Orders to CORRECT Billing Addresses ONLY.
(Part of the security involves addresses matching
your information on file with your Credit Card company!
Make sure they are correct and updated!)
.
Shopping cart provided by Cart Manager.

If you prefer to pay with a Check or Money order - add items to the Shopping Cart.
It has a Printable feature for you to mail in your order to us. 
The Shopping Cart will correctly add the shipping, handling and any applicable sales taxes (Minnesota)  for those preferring to send a Money order or Personal check.  (Or your credit card number through the mail instead of the internet.)
** We prefer Money Orders as your order will be shipped within a day or two.

Personal Checks must clear the bank first. 
Orders won't be shipped for 10-14 days after order is received if paid by personal check.
There is a $30.00 Return Check Fee for NSF or Closed account checks

About Phone orders

If you prefer to call us and speak to us personally to place your order using your Credit Card. 
The best time to call is
between 9:00 AM to 5:00 PM Monday through Thursdays, or
9:00 AM until Noon on Fridays.
Please note we are in the Central Time zone.

It is possible You will get our friendly "Home Receptionist" -
Yep - you got it - the 'voice mail'.

PLEASE leave daytime phone numbers and we'll call you back as soon as we can.
SOOOO - Please leave the phone numbers and we'll call you back.

Saturday and Sundays we are not in the office.
We will return your call on Monday if
you call on Friday Afternoon or on the weekend.

Just leave the particulars with the "Home Receptionist" (voice mail).
Talk to you soon!
Al and Penny

1-218-384-9294
Fax 1-218-384-3975

For more ordering information see below

We Accept

You've come to the end of our online catalog.

Thanks again,
We look forward to fulfilling your next order
of Essential oils (100% Pure, of course)
and other Aromatherapy Supplies.
Penny and Al

1) You can just write what you'd like, using the code/item numbers for each product on a slip of paper. or

2) You can e-mail us at bhhinfo@birchhillhappenings.com with your "snail mail" address and we'll send you out an order form and a catalog.

3) Don't forget to . . . (if sending in order by mail)
add the shipping and handling fee, (see note about rates below)
(and if you are from Minnesota add the 6 1/2% sales tax.)

4) then send your cash (sending this is at your own risk), personal check or money order or Credit card numbers with expiration date

(Please realize that it may take 3 to 4 weeks for you to receive your order when you order using your personal check.)

Make checks and money orders payable to "Birch Hill Happenings Aromatherapy, LLC"

Shipping and handling fees for orders Shipped within the USA:

5) Please let the Shopping Cart figure your Shipping and Handling costs if you are going to mail or fax in your order. The shopping cart will let you add items to the cart and instead of checking out "Online" use the "Mail or Fax" order form they give you as a choice. This way you can print out your order for your records and the shipping and handling fees will be correctly added. Thank you!

6) or call us for the amount if ordering by mail.

***Some of the base products, carrier oils and a few other products have an additional shipping charge due to the weight - Please let the Shopping Cart figure your total amount due. Thanks.

(SORRY, to our International friends - we do NOT ship outside the USA or Canada)

Shipping and handling fees for orders Shipped to Canada:

Please add your selected items to the shopping cart and choose the "set your billing information". The shopping cart will them figure your estimated shipping costs. We will make adjustments as needed for you order once it is shipped. Your invoice will be mailed to you separately.

Send to: Birch Hill Happenings Aromatherapy, LLC
2898 County Road 103
Barnum, Minnesota 55707-8808

If you need to cancel an order PLEASE do so immediately.

Orders can be canceled as long as you contact us "before" the order is shipped.

If you do not want the order you should call us at 1-218-384-9294

or send an e-mail us at bhhcontact@birchhillhappenings.com immediately,

otherwise see the Return-Refund Policy below.

(This page last updated July 21, 2008)

We hope you are satisfied with our products. We aim to please

• DAMAGED or Wrong item sent or Missing Items:
  
  Damage to our packages are rare but in the event that your package has sustained damage - please contact us immediately. Save all packaging materials. We will advise you what to do.
  Please you MUST report this to us immediately and within 7 days of receiving order.
  
  Likewise if you have an ordered item that is missing or were sent the wrong item, you MUST report this to us immediately and within 7 days of receiving the order. If you don't report it to us immediately the item will not be replaced.



• RETURNS: Guidelines & Conditions
  If you need to return something to us you MUST contact us first!
  You will be given a RMA#. This is your authorization to Return an Item.
  
  You MUST contact us within 10 days of the shipping date.
  You were sent an e-mail when the order was shipped and a separate one that included
  your delivery confirmation or tracking numbers the day your order shipped. .
  
  We stand firm on the 10 day policy and our guidelines and conditions.
  If you do not contact us (by email or phone) and you just return the product, NO REFUNDS will be given. And it will be ignored.
  You will not receive an in House Credit.
  ***As is industry standard and also our policy, Essential oils and Synergy blends are not returnable, nor refundable and no in hourse credits will be given.
  
  (Please continue to Read about our Guidelines and Conditions).
  
  • 1. PLEASE check out your products as soon as you receive them. If there is a problem with the product, contact us immediately and you will be advised what to do.
    
    2. A Note about DEFECTIVE ITEMS: If there is a real defect in a Diffuser (which is rare), AND ONCE we have spoken to you we will tell you what to do. Not operating the product correctly is not a defect.
    
    ONCE we have talked, and if the item is going to be returned, the item needs to be received back to us within 10 days, Or there will be no obilgation for a replacement or refund and no in house credit will be issued.
    
    We want to resolve any defective product issues immediately, as the manufacturer also wants to know of any defect. We may need to return defective item to the manufacturer who may also have a time restriction.
    
  
  
  • 3. If YOU Just Don't Want it - If you opened it up, looked at it and decide that you don't want it. You can return it for an IN HOUSE CREDIT (minus any shipping charges and less a 20% restocking fee)- You will be given an "In House Credit" good towards another purchase BUT ONLY if is NOT USED at all.
    It must be in absolutely PERFECT condition, with all components as they were, including instuctions, pads, etc and the Product box must be in PERFECT condition also.
    DO NOT Just send it Back. You must CONTACT us FIRST by phone or email to get a RMA# (Return Merchandise Authorization number) If you don't there will be no refund or in house credit.
    
  
  
  • 4. If you are returning it to us because "You Just Don't Want it" and it is received in "Less Than Perfect Condition" (as stated above), you will will only be given an IN HOUSE Credit good towards another purchase less any shipping fees and less a 20% restocking fee. And You must contact us first to get a RMA# (Return Merchandise Authorization number) and it Must be returned within the 10 days allowed.
    We stand firm on this policy, please respect that.
  • 5. Any item returned to us without authorization will be ignored. No in house credit or refund will be given.



• Bottles of Essential oils - are not returnable / nonrefundable.
  Also Base Products (shampoos, conditioner, lotions, soaps), Bar soaps, Carrier oils and Massage oil blends - are not returnable/nonrefundable -
  as we cannot guarantee purity for these products to be resold.

  If you are not sure that you will like an oil, or a base product, please purchase a small quantity before ordering larger amounts (Ingredients are listed for the personal care base products - please check these to determine if you might have a problem with an ingredient before ordering as these products are not returnable/nonrefundable.)

• REFUNDS are in the form of an IN HOUSE CREDIT ONLY: In order for you to receive an IN HOUSE CREDIT - the product must be in 100% resaleable condition and the original shipping box returned to us UNOPENED.
  
  You must contact us before returning any item for a RMA#. AND it must be within 10 days of our shipping date to you
  
  If the BOX is opened we cannot take back the Essential oils, Carrier oils, Massage oils or Personal care base products as we cannot guarantee purity.
  These items are not returnable/ non-refundable.
  
  Other items such as decoders, wall charts, travel cases, and diffusers (if returned unopened and not used), will be charged a restocking fee and you will be given an
  "In House credit" good towards your next purchase. Please see our Guidelines and Conditions in the Returns section above.
  

• If you qualify for an IN HOUSE CREDIT, a 20% Restocking fee will be charged plus any of our shipping charges. This "In House Credit" must be used within 1 year from date of issue. You will receive an E-mail showing your In House credit.
• If by chance your original order was shipped free but you returned the whole order. Your In House Credit will still be less the shipping fees we paid to originally ship your order to you - as that expense was incurred - sorry, but it's only free if you keep the shipment.
• Please note - Essential oils, Carrier oils, Massage oils and Personal Care Base Products are not returnable/nonrefundable.)
• OPENED ORDERS and USED PRODUCTS (such as diffusers) will be assessed a restocking fees based on resalability of items returned to us. NO REFUND will be given but You may qualify for an "In House Credit" again based on resaleability of the products returned.
  Again, you MUST CONTACT us before RETURNING anything to us. Or no refund or "In House Credit" will be issued.

Once again - Bottles of Essential oils, Carrier oils, Massage oils, Bar soaps and Personal Care Base Products are not returnable/nonrefundable (no in house credit will be issued) as we cannot guarantee purity for it to be resold.

If you are not sure that you will like an oil, or Personal Care base product
Please purchase a small quantity before ordering larger amounts.

(OR be prepared to find someone that can use the items you purchased.)

Thank You for your Understanding and your Business.